Which type of ordering system allows customers to place orders using a touch screen without employee assistance?

The self-service kiosk is designed specifically for customers to interact directly with a digital interface, allowing them to browse menu items, customize their orders, and complete transactions independently. This system enhances customer experience by providing them with control over their ordering process, reducing wait times, and increasing efficiency during peak hours.

Unlike the online ordering system, which typically requires the customer to use external devices like computers or smartphones and may involve delivery or pickup, the self-service kiosk is situated within the restaurant, facilitating immediate order placement. Similarly, while a mobile app also allows for ordering, it relies on the customer's personal device rather than a restaurant-provided interface. Dine-in tablets might offer similar functionalities but often blend ordering with additional features like payment processing or entertainment, and they may still require some interaction with staff. The key distinction of the self-service kiosk is its singular focus on allowing customers to manage the entire ordering experience autonomously, making it an effective tool for quick-service environments.